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Whether it is a car claim, a household claim or a distressing life or health claim, too often customers find themselves in dispute with their insurance company over claims settlements.

Some pointers for our clients:

  • Always provide full and accurate information to your insurance company when applying. If you don’t, your insurance may be invalid. And you won’t find out until it’s too late;
  • Never lie to your insurance company when claiming. Too often people tell their insurance company what they want them to hear, and if you do, your entire claim may be declined. If you are concerned at any time about what you should say, get legal advice early. You are entitled to get advice and it’s better to do so sooner rather than later;
  • Don’t be tempted to exaggerate your claim. Even one mis-described item can invalidate your entire claim. Most good policies provide adequate cover and you’d be surprised what you’re entitled to receive;
  • Even if your insurance company tells you you’re not covered, that decision may be challengeable. There are many laws and rules that restrict the circumstances in which insurance companies can decline your claim, and most of these are not known to the general public.

Most important – don’t leave it until it’s too late to get advice. And if you think you are not being treated fairly, or your claim has been denied there are many avenues in which this can be challenged and Turner Hopkins can provide guidance and assistance in this process.

Recent Reviews...

“I can't speak highly enough of Jenny. She got everything done in a timely manner and when my ex-husband threw a spanner in the works at the eleventh hour she got the required documentation to his lawyers and settlement back on track.” ~ Tracey
“Joy, we cannot thank you enough for your help with our purchase! You have been wonderful to deal with and so proactive (and patient with my numerous emails). We will be visiting NZ in April so will make sure we drop in to thank you in person.” ~ Mia
“To Michael Robinson – I wanted to thank you and your colleagues for many years of excellent service to the Bank. You have an outstanding business that has proved to be one of the most reliable and ethical businesses that Collections have dealt with in the almost 9 years I was with the Bank.” ~ Head of Collections
“John is very easy to talk to, he never makes you feel dumb, and never makes you feel like you are wasting his time for asking questions. He explains everything very clearly, every time. John's support staff are also very efficient and so easy to deal with. No detail is missed when dealing with them. My husband and I are fans of them all :)” ~ Jess